Covid Policies

We are delighted to welcome audiences and musicians to live concerts again.

Everyone’s safety and comfort is important to us. We are confident that all the venues hosting the Festival are complying with the latest Government and industry COVID-19 guidelines.  

Here is some information that we hope will help you to use our current systems and to make your own judgements about whether our Festival environment is suitable for you.

  1. Tickets

Where we are operating the Box Office – Blue Lamp (except Thursdays and Awkward Family Portraits); Queen’s Cross Church; and Spin, we will be able to accept payment by Visa or Mastercard credit and debit cards as well as Apple or Google Pay. We will issue electronic tickets.

If you have bought your electronic tickets through our website, you should have received an email with your e-tickets. You have the option of downloading your ticket in advance of arriving and displaying it on your device to gain entry, bringing a printed ticket, or just bringing your order number or a copy of your order confirmation email along with you.

Even if you have none of the above options, we will be able to admit you as we will have a note of your booking at the venue, and will process once we have confirmed your identity (via a question about your address/e-mail)

There is no legal requirement for physical distancing anymore but where possible please be mindful of personal space.

Though tickets will be available on the door, please buy your tickets in advance if possible - this will help us reduce queues

  1. Show cancellation due to COVID issues

If the show is cancelled due to the venue or musicians or key production staff having covid issues, we will aim to reschedule the concert as soon as possible. You can choose to exchange or refund your tickets. Our Box Office team will contact you directly.

  1. Your Visit

The Scottish Government requires us all to wear face coverings (unless you are drinking, dining or are medically exempt), in all indoor areas. Please bring yours with you, but we will have spares too. 

Thank you to customers who have already updated their Test and Protect details, including phone number via our booking system. This is sufficient for Test and Protect requirements.

If not, we recommend you register with NHS Test & Protect on your smartphone either before or when you arrive if you are 16+. There are QR codes available at The Blue Lamp, The Lemon Tree, Spin, and Queen’s Cross Church.

The name and contact details of the lead booker will be made available for the purposes of NHS Test & Protect if requested up to 21 days after the performance. 

We will have hand sanitiser stations at entrances to venues and would encourage you to use them. 

Where possible please be mindful of personal space and keep a safe distance particularly when moving around our venues. We want everyone to feel comfortable and safe.

Please follow the current government guidelines and do not come to an event if you or someone in your party has 

  •  any Covid-19 symptoms 
  •  been instructed or is required to self-isolate 
  •  tested positive for Covid 19.

Please contact us at tickets@aberdeenjazzfestival.com before 11am on the day of the show and we will exchange your ticket for another performance where possible, or offer you a refund